Fi99 Terms and Conditions — Must be read before use

1 General Terms & Conditions and Applicability

These terms and conditions apply to all members using the fi99 platform. By accessing the fi99 website, creating an account, or using any of our services, you are automatically considered to have accepted these terms.

Fi99 is an internationally licensed online gaming and betting platform. We offer Live Casino, slots, Sports Betting, and a range of other entertainment gaming services. All fi99 services operate in accordance with applicable international gaming laws and regulations.

These terms are available in both Bengali and English. In the event of any discrepancy, the English version shall be considered authoritative. fi99 reserves the right to change, amend, or update these terms at any time. Changes take effect as soon as they are published on the website.

2 Account Registration & Eligibility

To open an account with fi99, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• You are not a resident of any country or region where online gaming is prohibited by law.
• You are registering on your own behalf and not for any third party.
• All information provided during registration is truthful, accurate, and complete.
• You have not previously held an account with fi99 that was closed or restricted.

Each individual may operate only one account. Creating multiple accounts using the same person, device, IP address, or payment method is strictly forbidden. fi99 may conduct identity verification (KYC) at any time and request the necessary documents.

Keeping your account secure is entirely your responsibility. You are strongly advised not to share your password or login credentials with anyone.

3 Deposit & Payment Rules

Deposits on fi99 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. All deposits are processed in Bangladeshi Taka (BDT). Deposit terms and conditions:

• The minimum deposit amount is BDT 500.
• The deposit method must be registered in your name.
• Using third-party payment accounts is strictly prohibited.
• Successful deposits are typically credited to your account within 1–5 minutes.
• If you experience any deposit issue, please report it to customer support within 24 hours.

Fi99 reserves the right to decline or hold any deposit if fraud or money laundering is suspected. All financial transactions are monitored in accordance with our AML (Anti-Money Laundering) policy.

4 Withdrawal Policy & Process

The following conditions must be met to withdraw winnings from fi99. All withdrawals are processed in accordance with fi99's terms and conditions:

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals can only be made via the same payment method used for the deposit.
• The daily withdrawal limit is BDT 200,000.
• Withdrawals via Mobile Banking and Nagad are typically processed within 15–30 minutes.
• Bank transfers may take 1–3 business days to process.
• KYC verification must be completed before a withdrawal request can be made.

Fi99 reserves the right to request additional identity verification for any withdrawal. If fraudulent activity is suspected, a withdrawal may be temporarily placed on hold.

5 Bonus & Promotional Offers

Fi99 regularly offers a variety of bonuses and promotional deals. Before claiming any offer, please make sure you understand the following:

• Wagering Requirement: Each bonus is subject to specific wagering requirements (typically 15x–30x) that must be met.
• Bonus Expiry: Wagering requirements must be completed within 30 days of the bonus being credited, otherwise the bonus will be forfeited.
• Game Restrictions: Some bonuses are designated for use on specific games only.
• Combining Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Fraudulent Use: fi99 reserves the right to cancel any bonus if abuse of the bonus system is suspected.

Fi99 reserves the right to modify, suspend, or cancel any bonus offer at any time. The welcome bonus applies to new members registering for the first time only.

6 Gaming Rules & Code of Conduct

All members must follow the rules below while playing on fi99. These terms and conditions are in place to keep the fi99 gaming environment fair and enjoyable for everyone:

• Using any software, bots, scripts, or automated systems to play is prohibited.
• Collusion or any secret arrangement with other players is strictly prohibited.
• Exploiting game errors or bugs is strictly prohibited; any issues found must be reported immediately.
• Offensive or harassing language in Live Casino or chat features is strictly prohibited.
• Any dispute regarding a game outcome must be raised with Customer Support within 24 hours.

Fi99 operates fully RNG-certified games, meaning every game outcome is entirely random and cannot be controlled by any party. If a technical error results in an incorrect payout, fi99 reserves the right to correct the discrepancy.

7 Account Closure & Restrictions

Fi99 reserves the right to restrict, suspend, or permanently close any account in the following circumstances:

• Any breach of these terms and conditions.
• Providing false or misleading information.
• Evidence of operating multiple accounts.
• Suspicion of fraudulent or illegal activity.
• Suspicion of money laundering or other financial crimes.
• Failure to provide documents requested for KYC verification.

Members may request account closure at any time through Customer Support. Any valid balance will be made available for withdrawal, though it may be held during an active investigation.

8 Privacy & Data Protection

Fi99 treats the protection of your personal information as its highest priority. Our full privacy policy is available separately. In brief:

• Your information is used solely for service delivery, KYC verification, and legal compliance purposes.
• Fi99 does not sell your information to third parties.
• All data is protected with 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data.

For more details, visit our Privacy Policy See page.

9 Limitation of Liability

Fi99 shall not be held liable for the following:

• Game losses caused by internet disconnection or technical issues.
• Any loss resulting from sharing your account details with others.
• Game interruptions caused by third-party software or device issues.
• Service disruptions caused by circumstances beyond fi99's control (force majeure).

Fi99's total liability in any case shall not exceed the current balance in your account. Online gaming carries inherent risk — by playing, you acknowledge and accept that risk.

10 Responsible Gaming Policy

Fi99 is deeply committed to responsible gaming. We want every member to enjoy a healthy and positive gaming experience. The following tools are available to all members under fi99's terms and conditions:

• Deposit Limit — Set a daily, weekly, or monthly limit.
• Cooling-Off Period — Take a temporary break from your account for a set period.
• Self-Exclusion — Permanently close your account.
• Session Timer — Track how long you have been playing.
• Reality Check — Regular reminders will be shown at set intervals.

If you notice signs of gaming addiction, contact customer support immediately. To learn more, visit our Responsible Gaming See page.

11 Legal Jurisdiction & Dispute Resolution

These terms and conditions are governed by international gaming law. Any dispute between fi99 and a member will first be addressed through negotiation.

For any complaint, contact customer support first. The support team will work to resolve the issue within 72 hours. If the matter remains unresolved, a complaint may be filed with fi99's licensing authority.

12 Contact & Support

If you have any questions or need clarification on these terms and conditions, fi99's support team is always ready to help. Ways to reach us:

• Live Chat: Chat with us live 24/7 via the website or app.
• Email: [email protected] — Replies are typically sent within 24 hours.
• FAQ: Frequently Asked Questions FAQ page available.

Fi99's customer support is available in Bengali. Whatever the issue, we're here to help.