Fi99 believes gaming should be a source of entertainment — not addiction or financial stress. Responsible gaming helps protect both you and your family.
Responsible gaming on fi99 is more than a policy — it's a core commitment. Online gaming can be a great source of entertainment, but without proper boundaries, it can become harmful to individuals and families. We want every user to enjoy gaming consciously and with joy.
Online gaming is growing rapidly in Bangladesh, and so are the risks that come with uncontrolled play. fi99 takes this seriously — that is why we have built multiple responsible gaming tools and features into our platform, so every user stays in control.
Responsible gaming means knowing how much you'll play, how much time and money you'll spend, and when to take a break. fi99 is always here to help you make those decisions. Our goal is to create a safe environment where Gaming stays a source of enjoyment — never a burden.
If you ever feel that gaming is affecting your daily life, relationships, or finances, act now. Use fi99's responsible gaming tools or get in touch with our support team.
Fi99 provides these dedicated tools to keep your gaming experience safe.
Setting a deposit limit is the most effective responsible gaming tool on fi99. Decide in advance how much you can deposit daily, weekly, or monthly. This limit cannot be exceeded.
Fi99 offers a Session Time Limit feature to support responsible gaming. Set how many hours you want to play each day. When the time is up, you'll receive an automatic warning and your session will end.
Need a break? Use fi99's Cooling-Off feature to pause your account for anywhere between 24 hours and 30 days. During this time, no betting or deposits are possible.
If you feel you need a long-term break from gaming, use fi99's Self-Exclusion tool. You can keep your account fully suspended for anywhere between 3 months and 5 years. This is the most powerful step you can take toward responsible gaming.
As part of responsible gaming on fi99, you can set a loss limit. Once you reach the specified amount, the system will automatically alert you and, if needed, temporarily pause your gaming.
Fi99 operates a trained customer support team dedicated to responsible gaming. Reach out to us any time about gaming addiction or stress — we're here to help, not to judge.
Log in to your fi99 account and click the profile icon in the top right corner.
In your account settings, look for the "Responsible Gaming" option.
Choose the tool that works for you — Deposit Limit, Session Time, Cooling-Off, or Self-Exclusion.
Set your preferred limit or duration. It takes effect immediately upon confirmation.
If you need help adjusting your settings, fi99's support team is available 24/7 to assist you.
Play for Entertainment: The core principle of responsible gaming on fi99 is treating gaming as entertainment, not a source of income. Winning is a bonus — losing is part of the game.
Set a Budget: Set a budget before you start and decide how much you're willing to spend. Stick to that amount no matter what.
Take Regular Breaks: Avoid playing for long stretches without a break. Step away for at least 10 minutes every hour and stay hydrated.
Manage your emotions: Do not play when you are angry, frustrated, or under the influence of alcohol. Keep a clear head before making any decisions.
Let Your Family Know: Don't hide your gaming from family. Transparency is an important part of responsible gaming.
Do Not Chase Your Losses: Losses are a normal part of gaming. Chasing your losses by placing more bets is the biggest mistake you can make.
Keep up other activities: Alongside gaming, make time for family, friends, work, and hobbies. Balance is the key to a healthy life.
A detailed overview of the tools fi99 provides for your protection.
Set daily, weekly, and monthly deposit caps. Once a limit is set, you can lower it immediately — but increasing it requires a 24-hour cooling period, so you are protected against impulsive overspending.
Takes effect immediatelySet a limit on how much you wager in a single session or over a set period. This responsible gaming tool on fi99 is especially useful for slots and casino players.
Takes effect immediatelyFor a short-term break, activate a Cooling-Off period ranging from 24 hours to 30 days. Your account will remain accessible during this time, but betting and deposits will be disabled. It is a great step toward responsible gaming.
Short-Term ProtectionFi99 will show a reminder on your screen at regular intervals — letting you know how long you've been playing and how much you've won or lost. These reality checks help you stay aware and keep gaming responsible.
Raising AwarenessFor a long-term break, activate Self-Exclusion for anywhere between 3 months and 5 years. During this period, opening a new account or playing any games will not be possible. This is the highest level of protection fi99 offers for responsible gaming.
Long-Term ProtectionOn fi99, you can view your full gaming history, win/loss records, and spending breakdown at any time. This information helps you stay aware of your gaming habits and make responsible decisions.
TransparencyCheck in with yourself regularly to keep gaming responsible. If three or more of the following questions get a "Yes" answer, seriously consider using fi99's protection tools:
Do you sometimes spend more time or money on gaming than you planned?
Do you feel the urge to keep betting more in order to win back what you have lost?
Has gaming caused arguments or problems with family or friends?
Are work, studies, or family responsibilities being neglected because of gaming?
Are you relying on gaming to cope with stress, loneliness, or depression?
Have you ever tried to stop gaming but couldn't?
Protecting minors is a key part of responsible gaming on fi99. Our platform is strictly for users aged 18 and above. Age is verified at registration, and ID may be requested in any case of doubt.
If there are children or teenagers in your household, take the following steps:
Always keep your fi99 account password private and make it a habit to log out after each session.
Use parental control software on any device your children use to play games.
Talk to your children about the differences between online gaming and betting, and the risks involved.
Keep bank card details and Mobile Banking/Nagad account information out of reach of children.
If a minor attempts to open an account on fi99, please notify us immediately.
If gaming becomes a problem, fi99 and external specialist organisations are ready to help.
Our trained team is available via 24/7 live chat to answer any questions you have about responsible gaming.
For any responsible gaming concerns, email us at [email protected].
If you want to overcome gaming addiction, reach out to a professional mental health counsellor.
If a family member is struggling with a gaming problem, fi99's support team is ready to offer guidance to families as well.
Answers to the most frequently asked questions from fi99 users.